Privacy Policy

Last updated: 18 August 2026

Bridge Digital UK respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bridge Digital UK collects, uses and protects personal information when you use this website, contact us, enquire about a project or work with us.

Who we are

Bridge Digital UK provides website design, development and support services for businesses, charities and organisations. Bridge Digital UK is based in North Wales and supports projects across the UK.

For privacy-related questions, please contact Bridge Digital UK by email at adam@bridgedigital.uk.

What information we collect

We may collect personal information when you:

send an email
send a WhatsApp message
request a quote or project discussion
become a client
use this website

The information we collect may include:

your name
your business or organisation name
your email address
your phone number
your website address
details about your project, enquiry or support request
any information you choose to include in your message
basic technical information about your visit to the website, such as browser type, device type and general website usage data

We only collect information that is relevant to your enquiry, project or use of the website.

How we use your information

Bridge Digital UK may use your personal information to:

respond to your enquiry
discuss a potential website project
provide quotes, proposals or project information
deliver website design, development or support services
manage client communication
provide ongoing support
keep records relating to projects, invoices and business administration
improve the website and user experience
protect the security and proper operation of the website

We do not sell your personal information.

Lawful basis for using your information

Under UK data protection law, we need a lawful basis to use personal information.

Depending on the situation, Bridge Digital UK may rely on:

Contract
When we need to use your information to provide services, discuss a project, prepare a quote, or carry out work you have requested.

Legitimate interests
When we use your information to respond to enquiries, manage client relationships, improve our services, protect the website, and run Bridge Digital UK in a sensible and secure way.

Legal obligation
When we need to keep certain records for tax, accounting or legal reasons.

Consent
When consent is required, such as for certain non-essential cookies or optional marketing communications.

Email, WhatsApp and enquiries

If you contact Bridge Digital UK by email, WhatsApp or another contact method, the information you provide will be used to respond to your message and deal with your enquiry.

This may include discussing your project, providing advice, preparing a quote or following up on a previous conversation.

Client and project information

If you become a client, Bridge Digital UK may hold information needed to manage your project and provide ongoing support. This may include project notes, website login details, technical information, email correspondence, design feedback, content, images, hosting details and related business information.

Login details and technical access information are handled carefully and only used where needed to provide agreed services.

Sharing your information

Bridge Digital UK will only share personal information where there is a valid reason to do so.

This may include sharing information with trusted service providers who help deliver website, hosting, email, design, development, analytics, security, payment, accounting or communication services.

Examples may include website hosting providers, WordPress services, email providers, WhatsApp, cloud storage, security tools, payment processors or professional advisers.

Personal information may also be shared if required by law or to protect the rights, security or operation of Bridge Digital UK, its clients or website visitors.

Third-party websites and services

This website may contain links to third-party websites or services, such as social media platforms, WhatsApp, client websites or external tools.

Bridge Digital UK is not responsible for the privacy practices, content or security of third-party websites. You should check their privacy policies before providing personal information.

How long we keep your information

Bridge Digital UK keeps personal information only for as long as necessary.

Enquiry information may be kept for a reasonable period so that we can respond properly and follow up where appropriate.

Client and project information may be kept for the duration of the working relationship and for a reasonable period afterwards in case it is needed for support, record keeping, legal, tax or business administration purposes.

Accounting and invoice records are normally kept for the period required by UK tax and accounting rules.

When information is no longer needed, it will be securely deleted or anonymised where practical.

How we protect your information

Bridge Digital UK takes reasonable steps to keep personal information secure and protect it from unauthorised access, loss, misuse or disclosure.

This includes using appropriate technical and organisational measures such as secure website access, strong passwords, trusted service providers and careful handling of client information.

No website or online service can be guaranteed to be completely secure, but Bridge Digital UK takes privacy and security seriously.

Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

ask what personal information we hold about you
request a copy of your personal information
ask us to correct inaccurate information
ask us to delete your information in certain circumstances
ask us to restrict how we use your information
object to certain uses of your information
withdraw consent where consent is the lawful basis for processing

To make a request, please email adam@bridgedigital.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Cookies Policy

This website uses cookies and similar technologies to help the site work properly, improve performance and understand how the website is used.

Cookies are small files stored on your device when you visit a website. Some cookies are essential for a website to function, while others are optional.

Types of cookies we may use

Essential cookies
These are required for the website to work properly. They may support basic functions such as page loading, security, cookie preferences and website administration. These cookies do not usually require consent.

Performance and analytics cookies
These help understand how visitors use the website, such as which pages are visited and how people move around the site. These cookies are only used where enabled and, where required, with consent.

Functionality cookies
These may remember choices you make, such as preferences or settings, to improve your experience on the website.

Third-party cookies
Some third-party services may set cookies or similar technologies. This can happen where the website includes external links, security tools, analytics, social media features or other third-party services.

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are stored.

Blocking some cookies may affect how the website works.

If this website uses a cookie banner or cookie settings tool, you can use it to manage your preferences for non-essential cookies.

Changes to this policy

Bridge Digital UK may update this Privacy Policy from time to time to reflect changes to the website, services, legal requirements or how personal information is handled.

The latest version will always be published on this website.

Contact

For questions about this Privacy Policy or how your personal information is used, please email adam@bridgedigital.uk.